Terms and Conditions
DELIVERY INFORMATION
Subject to availability, Party Camel aims to ship all goods ordered by the customer within 2-3 working days of receipt of payment. Our standard delivery to Dubai, and to the rest of the United Arab Emirates is AED 20 inclusive of postage and packing. Please allow 3-5 working days for standard delivery. If a more urgent delivery is required please contact us. If for any reason we are unable to ship your order within this time we will contact you and offer you alternative goods, amendment to your order or cancellation. If there is no one to accept delivery or the delivery is refused, information enabling you to complete the delivery will be left by the courier company. Dispatch of goods constitutes fulfillment of contract. We are more than happy to send our goods and party bags to other areas. For delivery costs outside the United Arab Emirates, please contact us for a quote.
RETURNS POLICY
We want you to be totally satisfied with your purchase. Therefore we are very happy to offer a full refund or an exchange if the goods are not to your satisfaction. The refunds will be processed through original mode of payment. You must notify us within 3 days of receipt and you can return the order to us for a full refund, less packing and delivery costs, within seven days of receipt. This does not apply to items personalised or made to your specification. You must contact us before sending items back, stating the order number and the reason you are intending to return the goods. You should retain a copy of transaction records and merchant policies and rules.
Unless you notify us within three working days of receipt we are not obliged to accept a return of unwanted or incompatible goods. This does not affect your statutory rights. You must return goods to us complete with all relevant packaging and in original condition at your own cost. To ensure goods reach us safely we advise you to use recorded delivery and arrange insurance against loss or damage. We cannot accept liability for returned goods that are lost or damaged in transit. All refunds will be made within 30 days of us receiving notice of cancellation.
CANCELLATION POLICY
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer.
DAMAGE IN TRANSIT
We select all the gifts for our party bags and pick all of our party ware by hand so that we can ensure that all of them are in perfect condition when they leave us. All our party bags are sent out in kit form so they arrive in the best condition. Our party ware is packed carefully in boxes. But, in the unlikely event that your goods are damaged or are not as those requested, please email us within 24 hours and return the items to us in their original packaging. We will then give you an immediate exchange or a refund (as well as a refund of the postage and packaging costs).
PAYMENT OPTIONS
We endeavor to make your shopping experience as easy and simple as we can. We therefore offer you various easy ways to pay.
Credit Card (Master Card, VISA, Maestro) - all secured via FAB. Visa or MasterCard debit and credit cards in AED will be accepted for payment.
Paypal
Cash on Delivery – Which the courier company is able to collect
PRICING, PRODUCT DESCRIPTIONS & AVAILABILITY
All prices displayed on this website are in Dirhams and exclusive of packing and delivery. One party bag consists of one set of contents as detailed in the text. Some individual items come in a variety of different designs which may differ slightly from that shown in the picture. We will select one at random and you may not receive the same item as illustrated.
Prices and availability are subject to change without notice. All products shown on the website should be in stock. In the unlikely event that items ordered are out of stock we will inform you by email or telephone offering you an alternative, a new delivery date or an opportunity to cancel the order.
We reserve the right to cancel an order should there be an issue with stock levels or payment details, or the identification of a pricing or product description error. All purchases take place in a safe environment using the latest SSL (Secure Sockets Layer) encryption technology and a secure server.
SAFETY
We take safety issues very seriously. We only supply ‘toys' which carry the CE mark and comply with European Safety Regulations. Many items such as stationery, jewelry, hair and fashion accessories are not classified as 'toys' and do not carry the CE mark. However, as some of these items may prove harmful to children under the age of 36 months. This is due to products containing small parts which can cause choking. It is your responsibility to check the age of the child of whom you give the party bag to. It is the customer’s responsibility to make sure that our products are not given to anyone who could suffer an allergic reaction or any product maybe harmful to them.
Party Camel does not accept liability for any injury, damage or loss that may occur due to our party bags having been given to anyone for whom they were unsuitable, as detailed above.
All of our sweets are very carefully selected and are not recommended for children under 3 years, unless otherwise stated. Adult supervision is recommended for all of our sweets when being consumed by a child.
Customers using the website who are Minor /under the age of 18 shall not register as a user of the website and shall not transact on or use the website.
COPYRIGHT
Under no circumstances must this website be copied or reproduced in any form prior to written consent from Party Camel .
VALIDITY
United Arab Emirates is our country of domicile. These terms and conditions govern the sales and purchase of products from Party Camel under UAE law. We will not trade with or provide any services to OFAC and sanctioned countries.
Party Camel reserves the right to amend these terms and the customer is bound by any such modifications or revisions. Party Camel Gifts LLC maintains the www.partycamel.com Website ("Site")
Security
Our Ecommerce application includes the following security features :
- We use Cash on Delivery, PayPal and Innovate Payments / secured by National Bank of Abu Dhabi (NBAD) as our credit card payment provider which ensures your credit card details are processed in a highly secure 128 bit encrypted environment.
- All browsers are required to use a minimum of 40-bit SSL (Secure Socket Layer) technology. This means that there is no way to bypass the security systems.
- Digital certification to verify integrity and authenticity from this website.
WHAT DOES THIS MEAN?
This means that when you order a product from our website, you can rest assured that the highest security checks have been put in place to make sure that your details will not fall into the wrong hands.
COOKIES
By using our website you consent the use of Cookies on partycamel.com
Cookies are files or pieces of information that may be stored on your computer (or other internet enabled devices, such as a smartphone or tablet) when you visit a website. A cookie will usually contain the name of the website from which the cookie has come from, the "lifetime" of the cookie (i.e. how long it will remain on your device), and a value, which is usually a randomly generated unique number.
We use cookies to make our website easier to use and to tailor the experience to your location. We also use cookies to compile anonymous statistics that allow us to understand how people use our site and to help us improve the structure and content. We cannot identify you personally from this information.
Session cookies are temporary cookies that remain on your device until you leave the website and are used to store the content of your shopping cart while changing from page to page.
Some of the pages you visit may also collect information using pixel tags that may be shared with third parties such as Google Analytics. The information is not personally identifiable.
Most internet browsers are initially set up to automatically accept cookies. You can change the settings to block or delete cookies or to alert you when cookies are being sent to your device. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
Privacy Policy
PRIVACY POLICY
USE AND DISCLOSURE OF INFORMATION. Any information you provide to us so
that we can fulfill your order is treated as confidential. Except as
otherwise stated below, we do not sell, trade or rent your personally
identifiable information collected on the site to others. The
information collected by our site is used to process orders, to keep you
informed about your order status, to notify you of products or special
offers that may be of interest to you, and for statistical purposes for
improving our site. We will disclose your Delivery information to third
parties for order tracking purposes or process your check or money
order, as appropriate, fill your order, improve the functionality of our
site, perform statistical and data analyses deliver your order and
deliver promotional emails to you from us. For example, we must release
your mailing address information to the delivery service to deliver
products that you ordered. You are responsible for maintaining the confidentiality of your user account.
All credit/debit cards details and personally identifiable information
will NOT be stored, sold, shared, rented or leased to any third parties. For security capabilities and policy for transmission of payment card
details, please visit http://www.partycamel.com/security.aspx
MAILINGS. We may send out mailings to notify you about important changes to our website, new services we may provide and special offers we think you'll find valuable. If you do not wish to receive any of these mailings, please unsubscribe via the link highlighted in the mailings, or please contact us.
The Party Camel website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.
OTHER WEBSITES. Party Camel is not responsible for the privacy policies
of websites to which it links. If you provide any information to such
third parties different rules regarding the collection and use of your
personal information may apply. We strongly suggest you review such
third party’s privacy policies before providing any data to them. We are
not responsible for the policies or practices of third parties. Please
be aware that our sites may contain links to other sites on the Internet
that are owned and operated by third parties. The information practices
of those Web sites linked to our site is not covered by this Policy.
These other sites may send their own cookies or clear GIFs to users,
collect data or solicit personally identifiable information. We cannot
control this collection of information. You should contact these
entities directly if you have any questions about their use of the
information that they collect.
MODIFICATIONS OF THE PRIVACY POLICY. The Website Policies and Terms & Conditions may be changed or
updated occasionally to meet the requirements and standards. Therefore
customers are encouraged to frequently visit these sections in order to
be updated about the changes on the website. Modifications will be
effective on the day they are posted