All orders are delivered within 2-3 working days,  free delivery on orders above 450aed. 

Delivery


STANDARD UAE DELIVERY: 2-3 BUSINESS DAYS (20 AED)

Our standard delivery charge for the whole of the UAE is 20 AED including postage and packing regardless of location and package size. Free standard UAE delivery on orders over 450 AED.
 
All packages are sent with Aramex Courier Service. Please allow 2-3 working days for delivery within the United Arab Emirates. Although orders placed before 2pm are often dispatched the same day. Tracking details for your parcel will be sent to you via sms/email. When placing an order please provide full contact details including a working telephone number and full postal address and ensure someone is home to sign for delivery. The courier company will call you to arrange a suitable delivery slot.  If you have opted to pay "cash on delivery"  the courier company will be able to take payment. Please ensure payment is complete. 
 

For refunds please see our Terms & Conditions policy.

DELIVERY TIMETABLE WITHIN THE UAE:


     Delivery schedule:  
       by Sunday 2pm   by Tuesday 7pm 
       by Monday 2pm  by Wednesday 7pm
       by Tuesday 2pm  by Thursday 7pm

     by Wednesday 2pm  by Saturday 7pm
       by Thursday 2pm  by Sunday 7pm
       by Friday 2pm  by Monday 7pm
       by Saturday 2pm  by Tuesday 7pm

For deliveries outside the UAE, please see the below table of flat rates for shipping to the GCC and Levant. We are happy to send our products all over the Middle East, Saudi Arabia and beyond, delivered via Aramex courier service.

MIDDLE EAST SHIPPING CHARGES: (FLAT FEES)

Destination Standard Delivery: Urgent Delivery:
Bahrain AED 89 AED 119
Egypt AED 99 AED 129
Jordan AED 99 AED 129
Kuwait AED 89 AED 119
Lebanon AED 120 AED 150
Oman AED 89 AED 119
Qatar AED 89 AED 119
Saudi Arabia AED 99 AED 129
Syria AED 99 AED 129

 

RETURNS POLICY

We want you to be totally satisfied with your purchase. Therefore we are very happy to offer a full refund or an exchange if the goods are not to your satisfaction. The refunds will be processed through original mode of payment. You must notify us within 3 days of receipt and you can return the order to us for a full refund, less packing and delivery costs, within seven days of receipt. This does not apply to items personalised or made to your specification. You must contact us before sending items back, stating the order number and the reason you are intending to return the goods. You should retain a copy of transaction records and merchant policies and rules.
 
Unless you notify us within three working days of receipt we are not obliged to accept a return of unwanted or incompatible goods. This does not affect your statutory rights. You must return goods to us complete with all relevant packaging and in original condition at your own cost. To ensure goods reach us safely we advise you to use recorded delivery and arrange insurance against loss or damage. We cannot accept liability for returned goods that are lost or damaged in transit. All refunds will be made within 30 days of us receiving notice of cancellation.

 


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