FOR NEXT DAY DELIVERY ORDER BY 2PM FREE UAE DELIVERY ON ORDERS OVER 450 AED 050 242 1700

Delivery


STANDARD UAE DELIVERY: 2-3 BUSINESS DAYS (20 AED)

Our standard delivery charge for the whole of the UAE is 20 AED including postage and packing regardless of location and package size. Free standard UAE delivery on orders over 450 AED.
 
All orders placed before 2pm are dispatched the same day. We send our packages with Fed-ex, mostly packages are delivered the next day, except for a Friday but please do allow an extra day for standard delivery within the United Arab Emirates. Tracking details for your parcel will be sent to you via sms/email. When placing an order please provide full contact details including a working telephone number and full postal address and ensure someone is home to sign for delivery. The courier company will call you before delivery but if you have pre-paid, we find they may just turn up.  If you have opted to pay "cash on delivery"  the courier company will be able to take payment and in this case will call you before delivery. Please ensure payment is ready. 
 

For refunds please see our Terms & Conditions policy.

DELIVERY TIMETABLE WITHIN THE UAE:

 Order by:  Delivery schedule:
 by Sunday 2pm  Mon or by Tuesday 7pm latest
 by Monday 2pm  Wednesday 7pm
 by Tuesday 2pm  by Thursday 7pm
 by Wednesday 2pm  by Saturday 7pm
 by Thursday 2pm  by Sunday 7pm
 by Friday 2pm  by Monday 7pm
 by Saturday 2pm  by Tuesday 7pm

For deliveries outside the UAE, please see the below table of flat rates for shipping to the GCC and Levant. We are happy to send our products all over the Middle East, Saudi Arabia and beyond, delivered via courier service. When checking out your order, please select STANDARD DELIVERY, and we will contact you with a link to pay for shipping charges via credit card before dispatch.

MIDDLE EAST SHIPPING CHARGES: (FLAT FEES)

Destination Standard Delivery: Urgent Delivery:
Bahrain AED 89 AED 119
Egypt AED 99 AED 129
Jordan AED 99 AED 129
Kuwait AED 89 AED 119
Lebanon AED 120 AED 150
Oman AED 89 AED 119
Saudi Arabia AED 99 AED 129
Syria AED 99 AED 129

 

RETURNS POLICY

We want you to be totally satisfied with your purchase. Therefore we are very happy to offer a full refund or an exchange if the goods are not to your satisfaction. The refunds will be processed through original mode of payment. You must notify us within 3 days of receipt and you can return the order to us for a full refund, less packing and delivery costs, within seven days of receipt. This does not apply to items personalised or made to your specification. You must contact us before sending items back, stating the order number and the reason you are intending to return the goods. You should retain a copy of transaction records and merchant policies and rules.
 
Unless you notify us within three working days of receipt we are not obliged to accept a return of unwanted or incompatible goods. This does not affect your statutory rights. You must return goods to us complete with all relevant packaging and in original condition at your own cost. To ensure goods reach us safely we advise you to use recorded delivery and arrange insurance against loss or damage. We cannot accept liability for returned goods that are lost or damaged in transit. All refunds will be made within 30 days of us receiving notice of cancellation.

 


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